FAQs – Nomad Sun

We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are processed through a secure and encrypted checkout.

Absolutely. Our checkout is SSL encrypted and securely managed by Stripe technologies. Your data is protected at every step of the process.

For orders within the EU, all applicable taxes are included in the displayed price — no surprises at checkout. For orders outside the EU, local customs duties or import taxes may apply depending on your country.

We currently ship to most countries worldwide. If you're unsure whether we deliver to your location, please visit our Shipping page for the latest list of destinations, or feel free to reach out through our Contact page or chat. We're always happy to help.

Orders are processed and dispatched within 1–2 business days. Delivery typically takes between 5 and 10 business days depending on your location. You'll receive a tracking number as soon as your order is ready to ship.

Shipping is free on all orders over €59. For orders below this threshold, a flat shipping fee applies at checkout.

Yes. Once your order is ready to be shipped, you'll receive an email with your tracking number and a link to follow your parcel every step of the way.

While we always aim for prompt delivery, occasional delays can happen due to customs or high-demand periods. If your order hasn't arrived within the standard time, please contact us and we'll sort it out for you right away.

Each product page includes a detailed size guide with measurements. We recommend checking it before ordering as sizing can vary between styles. Visit the Size Guide section for more info. When in doubt, our customer care team is happy to help you choose.

Most of our pieces have a relaxed, free-flowing fit which is part of the aesthetic. We always recommend checking the size guide on each product page for the best fit. Any specific fit notes are also mentioned in the product description.

Our collection features a mix of materials including cotton, linen, poly blends and mixes, chosen for their durability, lightness, and ease of care — ideal for travel and everyday wear. Full material composition is listed on every product page.

Yes — our entire collection is free from animal-derived materials. No leather, no wool, no silk. Just cruelty-free style.

Care instructions vary by product and are listed on each item page. As a general rule, we recommend gentle machine wash or hand wash in cold water to preserve colour and shape. Avoid tumble drying where possible.

We process orders quickly, but if you need to make a change, contact us as soon as possible using the Contact page. We'll do our best to accommodate your request before the order is dispatched.

We offer a 30-day return period from the date of delivery. Returns can be requested through our Returns page, where you will be able to choose between a standard refund or receive 110% of your purchase value in store credit and keep the item. For full details, please refer to our Returns Policy.

Starting a return is simple. Just visit our Returns page and submit your request through the return portal. Once your request has been reviewed, you will be able to choose the resolution option that best suits you.

Once we confirm your return, refunds are processed within 5–10 business days back to your original payment method.

We're so sorry if that happens. Please contact us immediately with a photo of the item and your order number. We'll send a replacement or issue a full refund.